Terms and Conditions

1. About these Terms

These Terms and Conditions (Terms) form a binding agreement between you and Busyroo Pty Ltd (we, us, our) and govern your use of the Busyroo mobile app, website, and any related services we operate (collectively, the Service).

By installing, accessing, or using the Service you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. What Busyroo is

Busyroo is an information aggregation and discovery platform. We collect publicly available information about Outside School Hours Care (OSHC), vacation care, and other kids' activity providers operating in Australia, and we present it organised by school and suburb so parents can compare options in one place.

We are not:

• An OSHC provider, childcare service, or education provider
• An agent, broker, or representative of any provider listed on the Service
• A booking, enrolment, or payment platform — we do not take bookings, hold spots, collect fees, or process enrolments on behalf of providers

Listings on Busyroo do not constitute an offer, recommendation, or endorsement. Inclusion of a provider does not mean we have inspected, audited, or vouched for the quality, safety, regulatory compliance, or suitability of their service.

3. Information accuracy and your duty to verify

3.1 How our data is sourced

Provider information on the Service is compiled from a combination of:

• Public business directories and search APIs (e.g. Google Places)
• Public-facing provider websites and school newsletters
• Provider-submitted listings via our “List with us” flow
• Parent recommendations and inaccuracy reports
• Manual research by our team

We refresh this data periodically — typically every few months, and on an ad-hoc basis when we are notified of changes. We do not poll providers in real time. As a result, the information you see may be outdated, incomplete, or incorrect at the moment you view it.

3.2 What you must verify with the provider

Before you enrol your child, pay any fee, rely on a service being available, or make arrangements (such as work schedules) that depend on a particular provider, you must contact the provider directly and confirm at least:

• Pricing and fees — including session fees, holiday loadings, late-pickup fees, registration fees, and CCS subsidy eligibility
• Operating hours and dates — including which weeks of school holidays they actually operate
• Location and pickup arrangements — including whether they actually pick up from your child's school
• Age range, capacity, and current vacancies
• Programs and inclusions — what activities, food, and care are actually provided
• Enrolment process, deadlines, and required documents
• Licensing, insurance, and regulatory status (e.g. National Quality Standard rating, Working with Children Checks)

3.3 No reliance

Information on the Service is provided for general informational purposes only. To the maximum extent permitted by law, we make no representation or warranty that any provider listing is accurate, complete, current, or fit for any particular purpose, and we accept no responsibility for any decision you make in reliance on it. Your use of provider information is at your own risk.

3.4 Reporting inaccuracies

If you spot something that looks wrong, please use the in-app “Report” option on the provider's detail page or email info@busyroo.com.au. We aim to investigate reports promptly but cannot guarantee a specific response time.

4. Who can use Busyroo

The Service is intended for use by parents and guardians aged 16 or over who are looking after a child in primary school (typically ages 5–12). Children themselves are not the intended audience and should not use the Service independently.

Most of the Service can be used anonymously without an account. If you choose to create an account, you are responsible for the accuracy of the information you provide and for keeping your login credentials secure. You must promptly notify us if you suspect unauthorised access to your account.

5. Enquiries to providers

When you tap “Send enquiry,” Busyroo forwards your message to the provider by email on your behalf. By using this feature you agree that:

• The information you submit (your name, email, child's school and age, and your message) will be sent to the provider you selected.
• Once delivered, the provider becomes a separate data controller and decision-maker. We do not control whether they reply, how quickly they reply, what they say, or whether they keep, ignore, or honour any pricing or availability they quote.
• Your enquiry must be a genuine, good-faith request relating to your own child. You must not use the enquiry feature for spam, marketing to providers, scraping, harassment, or any unlawful purpose.
• We may rate-limit, throttle, or freeze enquiry sending from any device or account that triggers spam complaints, hard email bounces, or that we reasonably suspect is being abused. We may unfreeze accounts at our discretion.
• We are not party to, and accept no responsibility for, any contract, enrolment, or arrangement that results from an enquiry.

6. Acceptable use

You must not, and must not attempt to:

• Scrape, harvest, mirror, or systematically extract data from the Service except as expressly permitted
• Use bots, automated tools, or scripts to access the Service or send enquiries
• Reverse-engineer, decompile, or interfere with the Service's security or rate limits
• Submit content that is unlawful, defamatory, misleading, harassing, or infringes anyone's rights
• Impersonate another person or misrepresent your relationship to a child
• Use the Service to compete with us, build a competing dataset, or train machine-learning models on our content
• Use the Service in breach of any law, regulation, or third-party rights

We may suspend or terminate access to the Service for any user who breaches these Terms.

7. User submissions

If you submit a parent recommendation, inaccuracy report, waitlist entry, listing application, or any other content (User Content), you represent that it is accurate to the best of your knowledge and that you have the right to share it. You grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, adapt, and incorporate that User Content into the Service, into improvements to our data, and into derived analytics. We may attribute submissions anonymously or aggregate them.

We may, but are not obliged to, edit, fact-check, decline to publish, or remove any User Content at our discretion.

8. Intellectual property

The Service, including its name, logo, design, text, graphics, software, compiled datasets, and the selection and arrangement of provider information, is owned by us or our licensors and is protected by copyright, trade-mark, and database rights. You receive a limited, personal, non-transferable, revocable licence to use the Service for your own private, non-commercial purposes in accordance with these Terms. No other rights are granted.

Provider names, logos, and brand assets remain the property of their respective owners and are shown for identification and informational purposes only.

9. Third-party links and services

The Service may link to third-party websites, providers, app stores, or services (including each provider's own website and the Apple App Store and Google Play). We do not control those third parties and are not responsible for their content, products, terms, privacy practices, or any dealings between you and them. Your interactions with third parties are governed by their own terms.

10. In-app purchases

The Service is free to use. We may offer optional “tip jar” in-app purchases through Apple or Google as a way for you to voluntarily support development. These purchases are processed entirely by Apple or Google under their terms. Tips are non-refundable except as required by Apple, Google, or applicable law (including the Australian Consumer Law). We do not store your payment details.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We make no warranties or representations, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, or uninterrupted or error-free operation. We do not warrant that any provider listed on the Service is available, suitable, licensed, or able to meet your child's needs.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

Where a consumer guarantee applies and we are permitted to limit our liability for a breach of it, our liability is limited (at our option) to: re-supplying the affected part of the Service, or paying the cost of having it re-supplied.

13. Limitation of liability

Subject to Section 12, to the maximum extent permitted by law:

• We are not liable for any indirect, incidental, consequential, special, or punitive loss, including loss of profit, loss of opportunity, loss of childcare placement, loss of data, or distress, arising out of or in connection with your use of the Service or any reliance on information about a provider.
• We are not liable for the acts, omissions, content, decisions, pricing, fees, availability, conduct, or quality of care of any provider listed on or contacted through the Service.
• Where our liability cannot lawfully be excluded but can be limited, our total aggregate liability to you arising out of or in connection with the Service and these Terms is limited to AUD $100.

14. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, liability, or cost (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your misuse of the Service; (c) any User Content you submit; or (d) your dealings with any provider you discovered through the Service.

15. Suspension and termination

We may suspend or terminate your access to the Service at any time, with or without notice, including if we reasonably believe you have breached these Terms or applicable law, or if we discontinue all or part of the Service. You may stop using the Service at any time by uninstalling the app and, if you have one, deleting your account. Sections that by their nature should survive termination (including Sections 7, 8, 11, 12, 13, 14, 17, and 18) will survive.

16. Changes to the Service and these Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time. The “Effective date” and version above reflect the most recent change. For material changes, we will give reasonable notice in-app, by email, or on our website at least 14 days before they take effect. Continuing to use the Service after the effective date constitutes acceptance of the updated Terms.

17. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia for any dispute arising out of or in connection with these Terms or the Service.

18. General

• Entire agreement. These Terms and our Privacy Policy form the entire agreement between you and us about the Service.
• Severability. If any part of these Terms is unenforceable, the rest continues in force.
• No waiver. A failure or delay by us in enforcing any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.
• No agency. Nothing in these Terms creates a partnership, agency, employment, or joint venture between you and us, or between us and any provider.

19. Contact

For questions about these Terms:

Email: info@busyroo.com.au
General enquiries: info@busyroo.com.au
Postal: [TBD: Registered business address]